General Sales and Supply Conditions

1. Quotations
Unless otherwise agreed in writing, our offers are binding within the written period of validity. All orders as well as changes require a written confirmation by us.

2. Prices
Our prices are in CHF and do not include VAT. The minimum order value is CHF 50.- (without VAT). Up to a minimum order value of CHF 250 (excluding VAT), the minimum order value surcharge is CHF 50.-.
Repairs are excluded from surcharge.

3. Delivery
The obligation to deliver exists only on the basis of our acknowledgement of order. Circumstances and events not attributable to ourselves and all cases of higher force and other events outside our control or that of our supply works release us from the obligation to supply all or some of the goods. In so far as the law permits, no compensation is payable for delay or non-delivery.

4. Shipment / transport
The following deliveries are always made at the expense and risk of the buyer:
▪ To resellers
▪ Express deliveries required by the customer
▪ Foreign shipment

Unless otherwise prescribed or agreed, we deliver by the cheapest method.

5. Payment
Unless other payment conditions have been agreed, our invoices are payable without deduction within 30 days from the invoice date. Special payment conditions require a written acknowledgement of order. Checks of any kind are not accepted as payment.

6. Complaints
The purchaser must examine the goods immediately upon receipt and give written notice of complaints and perceptible defects within 8 days. In the case of justified complaints made within the stipulated period, the purchaser may, at his discretion, request either replacement or reduction of the purchase price. If the purchaser fails to give notice or if he uses, combines, sells or places the goods in another container, this is deemed to be unconditional acceptance.

7. Return of goods
Before returning goods authorisation has to be obtained from ewimed Switzerland AG. In the case of consumables, replacement and small items, a verbal consent is sufficient. Devices and consumables can only be accepted if returned in the original packing.
After a successful incoming goods inspection for returned products, an expense allowance of CHF 100.- will be charged in any case and an additional depreciation fee may be charged for electronic devices. Customised products cannot be returned under any circumstances.

8. Warranty
The warranty is excluded in principle. After delivery of the products to the customer, warranty claims for defective products can only be asserted within the limitation period of the respective manufacturer. The limitation period can be seen on the delivery documents. Product defects will be remedied by replacement or repair.

9. Performance characteristics and intended purpose
All information on the performance characteristics, intended use and maintenance of the products supplied, can be found in the instructions for use. They form an integral part of the delivery (in printed or electronic form). We reserve the right to make changes to the product as a result of normative or legal requirements as well as within the scope of further technical development.

10. Retention of title
The goods shall remain our unrestricted property until full payment of all liabilities arising from the business relationship with us.

11. Jurisdiction and place of performance
The place of performance for deliveries and payments is CH-3018 Bern. The place of jurisdiction for both parties is CH-3018 Bern. In general, the Swiss Code of Obligations shall apply.

12. Final clauses
Provisions deviating from the above terms and conditions of sale and delivery shall only be valid if confirmed by us in writing.

ewimed Switzerland AG

Bern, 01.01.2024