ewimed service and care concept
Our service and care concept is designed to give you peace of mind after the implantation of a catheter to drain a pleural effusion or ascites. It consists of the following five steps and guarantees you complete, fast and personal instruction at home after leaving the hospital or clinic. You will be informed about how to use the prescribed drainage set, how to reorder it and how to pay for it. This enables you to use the indwelling catheter easily, safely and quickly at home.
fenik service and supply concept
Our service and care concept is designed to give you peace of mind after the implantation of a catheter to drain a pleural effusion or ascites. It consists of the following five steps and guarantees you complete, fast and personal instruction at home after leaving the hospital or clinic. You will be informed about how to use the drainage set prescribed by a doctor, how to reorder it and how to pay for it. This enables you to use the indwelling catheter easily, safely and quickly at home.
Discharge from the hospital or clinic
After successful implantation of the catheter and while you are still in hospital, the hospital or clinic sends ewimed the relevant data so that we can contact you and, if necessary, your family or a nursing service promptly.
Make an appointment with one of our product specialists
A member of ewimed's service department will contact you, your relatives or the appointed care service promptly by telephone so that there is no gap in care for you. Our product specialist will bring all the necessary drainage sets and documents to your appointment - we recommend that you have a hand sanitizer and an alcohol-based skin disinfectant (e.g. Kodan spray) ready as a precaution.
Instruction at home or in the care home
Our product specialist will bring one or two drainage sets for the first instruction. The first drainage is carried out step by step under the guidance of the ewimed employee. You or the nursing staff will be given detailed instructions on how to carry out hygienic, temporary drainage and dressing changes under sterile conditions. Our product specialist will be happy to answer any further questions you may have on site. Finally, you will receive a folder with all the important documents for carrying out the drainage, reordering and the payment process.
Reordering consumables
You have various options for reordering drainage sets:
Online via our website www.ewimed.ch/produkte/bestellung
By e-mail to info.ch@ewimed.com
By telephone on +41 31 958 66 66
Returns
If you no longer require the consumables, you can return the original packaging (unopened, undamaged, complete and unlabeled) to us. After a successful incoming goods inspection, we will send you a credit note.
If you are returning boxes, please use the address below, as our logistics department is based in Bern.
ewimed Switzerland AG
Freiburgstrasse 453
3018 Bern
The goods are checked for damage in our warehouse in accordance with the legal regulations for medical products. After a successful incoming goods inspection, we can issue you with a credit note for the returned goods.
